From the moment we booked the trip, Shelly was incredible. She's bright, talented and committed to her clients wonderful experience. We had an awful experience in the airport on our way down to Costa Rica and had to cancel our trip half way down. Shelly instantly went into action to help us cancel, rebook, and she continued to follow up with us. Then she worked for months to help us get everything submitted so we could collect on out trip insurance. She was resourceful and her knowledge and experience were essential to our success. We will forever go to her for as a travel agent and recommend her to our family and closest friends. She is just amazing.
Leslie C
Amarillo, Texas
Paige planned an amazing Galapagos cruise with a Quito extension for us! I relied on her judgement in choosing a wonderful cruise line because she planned an amazing trip to Turkey and Greece for us the summer before. I would not hesitate to recommend Paige!
Cathy
Naples FL
Lee and Lily were absolutely fantastic. To start, Both Lee and Lily responded to all questions within an hour. This fall, I traveled to Europe alone to visit my son who is studying abroad. Safety, ease of travel and local recommondations were important to me. What I most liked about working with them is that they provided options. Their recommendations for activities were superb. The cooking class in Rome was a highlight. The restaurants recommended were the locals favorites. Each and every one was populated by locals and had incredible menu selections and amazing food. In addition, they helped me with my travel tremendously. The last morning of my trip, my flight was cancelled back to the US 3 hours before boarding. MAD Travel had an emergency line and the representative was able to help me rebook and took care of everything within 45 minutes. I dont think I could travel again without using MAD Travel
LJH
West Chester, PA